Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Currently (as of November 2021) we are shipping well within the UK, however there may be delays overseas or to International destinations due to COVID conditions in different countries which may impact on shipping times. During Christmas when we see higher than usual volumes of orders, it may take 5-10 business days to process your order, but usually we are able to ship with a week.
DOMESTIC SHIPPING RATES
Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING AND BREXIT EU SALES
We offer international shipping to all countries worldwide.
BREXIT & EU SALES: Please note that purchases to the EU will be dispatched Duty Delivery Unpaid (DDU) & customers will be charged local VAT (17-21% dependent on country), relevant customs duties & handling charges. We will implement charges at our checkout in the near future.
OTHER INTERNATIONAL SHIPPING CHARGES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dung Beetle Books is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
If you have selected tracked shipping, when your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at info@dungbeetlebooks.com with your name and order number, and we will look into it for you.
SHIPPING TO P.O. BOXES
We are unable to ship items to a P.O. box outside the UK.
Our full return policy page is available here.
If you have any further questions, please don't hesitate to contact us at info@dungbeetlebooks.com